According to Ester Reiter's Research on Fast-Food Workers in Toronto

Multiple Choice

According to Ester Reiter's research on fast-food workers in Toronto, what were the workers trained to do?

A) to make the best food possible regardless of the ingredients available
B) to continue smiling regardless of how obnoxious customers may be
C) to advance their careers in the industry by undercutting other workers
D) to provide only mediocre service to elderly customers and youth