Phone Center (Scenario) The Technix Computer Corporation Recently Finished Construction of a Customer

Multiple Choice

Phone Center (Scenario)
The Technix Computer Corporation recently finished construction of a customer service phone center in New Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager is hired and trained to replace him.
-Ashok, one of the Indian employees, asks Hank if the weekend training session could be rescheduled because it is a Hindu festival day. What will be the most likely outcome if Hank agrees to Ashok's request?

A) Instances of absenteeism will become more pervasive among Indian employees.
B) Hank will develop a relationship of trust and understanding with the Indian employees.
C) Hank's decision will create divisiveness between the American and Indian employees leading to irreparable damage.
D) Ashok will replace Hank as manager after six months when Hank returns to the United States.