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  3. Study Set
    Contemporary Marketing Study Set 3
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    Exam 1: Marketing: the Art of Satisfying Customers
  5. Question
    According to Relationship Marketing, the Lifetime Value of a Customer
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According to Relationship Marketing, the Lifetime Value of a Customer

Question 132

Question 132

True/False

According to relationship marketing, the lifetime value of a customer should exceed the investment made by the firm to attract and keep the customer.

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