Multiple Choice
Which of the following measures would be least likely to be included in a balanced scorecard's financial perspective?
A) Percent of sales from return customers
B) Average revenue per customer
C) Customer satisfaction rating
D) Increase in sales by geographic region
Correct Answer:
Verified
Correct Answer:
Verified
Q1: The balanced scorecard approach has been criticised
Q2: Common biases associated with balanced scorecard
Q3: Analysis of the gaps between actual
Q4: Australia and New Zealand Banking Group Limited
Q6: Which of the following statements about performance
Q7: In implementing a balanced scorecard, managers should
Q8: The internal business process perspective in a
Q9: The balanced scorecard's financial perspective is focused
Q10: Australia and New Zealand Banking Group Limited
Q11: Which of the following measures would be