Multiple Choice
Which of the following statements is NOT true regarding a Net Promoter Score (NPS) ?
A) The NPS is used to measure satisfaction by asking trainees to rate the likelihood of recommending training to a peer.
B) Trainees are categorized into detractors, permissives, and promotors.
C) The NPS is computed by subtracting the number of distractors from the number of promoters, dividing this number by the number of respondents, and then multiplying by 100.
D) None of the above-each statement is true.
Correct Answer:
Verified
Correct Answer:
Verified
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