Chapter 11 Also Describes the Community Management Map Developed for Crises

Multiple Choice

Chapter 11 also describes the community management map developed for crises by David Armano several years ago.What do the W20 crisis issue management model and Armano's community management map have in common?

A) They both rely on social data exclusively for intelligence
B) They both prioritize speed of response
C) They both make issue identification the biggest step