Incida Homes Negotiated a Settlement with a Customer That Had

Multiple Choice

Incida Homes negotiated a settlement with a customer that had initially refused to pay for renovation work it carried out.The customer claimed there were numerous deficiencies with Incida's work and the settlement agreement they reached included a reduction in the amount initially charged for its services.What likely had the greatest motivating influence on the disputing parties to achieve a remedy through this form of dispute resolution?

A) hourly rate charged by expensive lawyers
B) realizing the claim was covered by insurance
C) justification of the use of the firm's resources
D) realizing cost and time savings for concerned parties