Multiple Choice
Which of the following does total quality management (TQM) involve?
A) Coordinating efforts in all areas of a company to improve customer satisfaction
B) Limiting employee participation in the continuous improvement process
C) Isolating suppliers and vendors from the continuous improvement process
D) Treating quality simply as a function of the operations process
E) Reworking on defective products to ensure better quality
Correct Answer:

Verified
Correct Answer:
Verified
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