Craig, a Sales Manager, Has Been Asked to Explain the Under-Performance

Multiple Choice

Craig, a sales manager, has been asked to explain the under-performance of his team in the previous financial year. Instead of understanding and working on resolving the team's issues, Craig comes up with a number of defensive statements and denies wrongdoing from his team's part. This is known as _____ the problem.

A) stonewalling
B) debasing
C) ingratiating
D) reinforcing