Multiple Choice
In a customer benefits package, tangibles are known as ________.
A) service-content
B) process-content
C) product-content
D) quality-content
E) goods-content
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q28: Generic services packages are of the one-size-fits-all
Q29: After a customer sits down in a
Q30: A university administered the SERVQUAL survey to
Q31: The phenomenon of customers providing themselves, their
Q32: The first step in the development of
Q34: Which of the following is not one
Q35: _ service packages are of the one-size-fits-all
Q36: Internal services are those whose customers pay
Q37: The fail points in the service blueprint
Q38: _ services generally include services such as