Multiple Choice
Which of the following is not an issue that could affect a firm's ability to provide unique services packages?
A) organizational flexibility
B) employee motivation
C) training
D) product offerings
E) nature of the service
Correct Answer:
Verified
Correct Answer:
Verified
Q94: Responsiveness, assurance, and intangibles are three of
Q95: Intangible service attributes cannot be inventoried or
Q96: In a customer benefits package, intangibles are
Q97: The first stage of the service benefit
Q98: A university administered the SERVQUAL survey to
Q99: Which of the following best defines the
Q100: Voluntary services are services that we actively
Q102: The first stage of the service benefit
Q103: Selective services packages are especially tailored for
Q104: In many restaurants, it is common for