Multiple Choice
The SERVQUAL instrument was developed by ________.
A) Juran, Deming, and Shewhart
B) Ishikawa and Taguchi
C) Hammer and Champy
D) Parasuraman, Zeithamel, and Berry
E) Feigenbaum, Crosby, and Peters
Correct Answer:
Verified
Correct Answer:
Verified
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