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    Managing Quality
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    Exam 5: The Voice of the Customer
  5. Question
    A(n) ________ Consists of a Series of Items Designed to Capture
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A(n) ________ Consists of a Series of Items Designed to Capture

Question 40

Question 40

Multiple Choice

A(n) ________ consists of a series of items designed to capture perceptions.


A) survey
B) focus group
C) ordinal data system
D) passive data gathering
E) active data gathering

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