All of the Following Represent the Best Practices to Excellent

Multiple Choice

All of the following represent the best practices to excellent post-sales service EXCEPT:

A) Understand the policies of the buying firm.
B) Coordinate the needed resources (within the salesperson's firm) to enable excellent execution.
C) Continually learn about the customer's business.
D) Avoid any communication related to changes to product, pricing, delivery, etc.
E) Follow-up with the buyer.