You Are Working as Part of the PGA Team for the Master's

Essay

You are working as part of the PGA team for the Master's and your boss says that measurement is extra, but not required to report to the senior management. They are focused on providing information for their fan base, but they are seeing a decline in engagement and actions by their userbase. However, you feel this needs to be addressed, especially with the sponsors. Outline your rationale for why measurement is a key component and what would be some proposed metrics that would be important for the PGA to evaluate.