Multiple Choice
In an adjustment letter,
A) offer an incentive if appropriate.
B) apologize in passive voice.
C) use active voice to explain the customer's mistake.
D) offer an incentive, if appropriate, and apologize in passive voice.
E) All of these answers are correct.
Correct Answer:
Verified
Correct Answer:
Verified
Q10: Which of the following statements about inquiry
Q12: A transmittal memo<br>A) is always sent separately
Q13: In standard letter format, the<br>A) enclosure notation
Q14: Avoid using PDF for digital email delivery.
Q14: Informational memos are increasingly being sent via
Q15: Appeal to both logic and emotion in
Q16: Memos<br>A) are commonly addressed to people outside
Q18: An_ letter is written in response
Q18: Inquiry letters are always unsolicited.
Q20: Letters are preferred for communicating outside an