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    Business Communication Today Study Set 1
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    Exam 10: Writing Routine and Positive Messages
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    Explain What You Should Do When Replying to a Claim
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Explain What You Should Do When Replying to a Claim

Question 16

Question 16

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Explain what you should do when replying to a claim when the customer is at fault.

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First you must decide whether the cost o...

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