Multiple Choice
If you choose to apologize in a negative message, you should
A) phrase the apology in a conditional manner ("If I have offended anyone ...") .
B) imply that not all of the blame lies with you or your company.
C) be sincere and make it a true apology.
D) always demonstrate sincerity, but never accept blame.
Correct Answer:
Verified
Correct Answer:
Verified
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