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  3. Study Set
    Business Communication Today Study Set 1
  4. Exam
    Exam 11: Writing Negative Messages
  5. Question
    Do All of the Following Except ________ If You Must
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Do All of the Following Except ________ If You Must

Question 2

Question 2

Multiple Choice

Do all of the following except ________ if you must refuse a claim.


A) show that you understand the claim
B) argue heatedly for your point of view
C) explain your refusal
D) suggest alternative action

Correct Answer:

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