When Writing Business Reports for Outsiders (Such as Customers or Suppliers)

Multiple Choice

When writing business reports for outsiders (such as customers or suppliers) , it is best to

A) use a more formal tone than you would for an internal audience.
B) use a less formal tone than you would for an internal audience.
C) avoid the use of headings, transitions, previews, and reviews.
D) sprinkle your writing with idioms, acronyms, and jargon.