Maya Finds Her Customer Service Job to Be Frustrating and Stressful.She

Multiple Choice

Maya finds her customer service job to be frustrating and stressful.She tells her friend Jeff about her negative experience at work,and he tells her to force herself to smile while she is at
Work,an idea he learned in his psychology class.When Maya tries smiling at work,she finds
Her job less frustrating and even begins to enjoy it some days.The idea that Jeff shared with
Maya is most likely the

A) facial-feedback hypothesis.
B) misattribution of arousal.
C) reappraisal principle.
D) Cannon-Bard theory.