Short Answer
A set of companion surveys used to perform gap analysis in service firms,which is based on the notion that customers are more satisfied when their perceptions of a service are more closely aligned with the service design of the service provider is known as ________.
Correct Answer:
Verified
Correct Answer:
Verified
Q38: The propensity for a product to function
Q39: Which dimension of quality describes the propensity
Q40: The ability of the service provider to
Q41: The basic quality tool that managers use
Q42: Quality assessment based on customer opinion is
Q44: Comparing firm competitiveness along several dimensions is
Q45: The quality expert who proposed through his
Q46: The efficiency with which a product achieves
Q47: The basic quality tool that managers use
Q48: The willingness of a service provider to