Multiple Choice
A hospital asks customers a single question: "How likely is it that you would recommend our hospital to a friend or colleague?" What tool is the hospital using to measure its service performance?
A) Net Promoter Score (NPS)
B) Efficiency Score Index (ESI)
C) Satisfaction Score Index (SSI)
D) Productivity Improvement Score (PIS)
Correct Answer:
Verified
Correct Answer:
Verified
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