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    Managing Supply Chain Study Set 1
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    Exam 5: Customer Relationship Management
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    Scores of 0 Through 6 on a Simple Feedback System
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Scores of 0 Through 6 on a Simple Feedback System

Question 55

Question 55

Multiple Choice

Scores of 0 through 6 on a simple feedback system used to measure the net promoter score (NPS) represent customers who are


A) detractors.
B) neutral.
C) promoters.
D) None of the above

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