True/False
The more the service provider allows customers to influence or control the process,the greater the potential for customization.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q33: What is the nature of customer waiting
Q34: Deservitization is the reduction of face-to-face customer
Q35: Which is a short-term capacity management option
Q36: Which is a short-term capacity management option
Q37: In service operations,what must managers do to
Q39: Some academicians state that services involve only
Q40: The process used to rectify service failures
Q41: The output of service operations are always
Q42: Service steps performed in direct view of
Q43: Because of simultaneity,service production usually cannot be