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    Exam 4: Service Design
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    In Universities,more Courses Are Being Added Online and in Massive
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In Universities,more Courses Are Being Added Online and in Massive

Question 59

Question 59

Multiple Choice

In universities,more courses are being added online and in massive open online courses (MOOCs) is an example of


A) increasing service interactions
B) deservitization
C) poka yoke
D) process chain network design

Correct Answer:

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