The Toy Market Has Fallen Off, and the Zippy Toy

Multiple Choice

The toy market has fallen off, and the Zippy Toy Company has to lay off workers.The plant manager must inform all the workers, but he is so upset about his task that he writes a vague, contradictory letter which no one understands.What happened?

A) Rumour has caused confusion.
B) Jargon caused the manager to produce non-verbal communication.
C) All-channel communication was used when exit interviews would have been better.
D) The mum effect caused the workers to have decoding problems.
E) Status differences have resulted in ineffective communication.