Which of the Following Is an Example of Emotional Contagion

Multiple Choice

Which of the following is an example of emotional contagion?

A) Pleasant service encounters contribute to the service provider's satisfaction as well as to that of the customer.
B) All employees must do certain things in spite of their true mood and emotions to provide pleasant service encounters.
C) An employee who has low satisfaction at work will also have low satisfaction outside of work.
D) An employee who is angry at work is also angry at home.
E) When an employee's emotions are in a constant state of change