Multiple Choice
Which of the following is an example of emotional labour?
A) Employees are supposed to remain calm and civil even when hassled or insulted.
B) Employees are supposed to be perky and upbeat even when they feel down.
C) Employees are supposed to be nice to customers even when they are angry at them.
D) Employees are supposed to repress their anger when dealing with customers.
E) All of the above
Correct Answer:
Verified
Correct Answer:
Verified
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