Multiple Choice
Cassandra will be writing a bad-news letter to a customer and wants to follow the four-part indirect plan. In what order should she organize her letter?
A) bad news, reasons, buffer, closing
B) buffer, bad news, reasons, closing
C) buffer, reasons, bad news, closing
D) reasons, bad news, buffer, closing
Correct Answer:
Verified
Correct Answer:
Verified
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