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A Disgruntled Client Has Begun Leaving Negative Comments About Your

Question 20

Multiple Choice

A disgruntled client has begun leaving negative comments about your firm on its Facebook page. What should you do first?


A) Ignore the comments completely.
B) Determine whether the comments violate social media comment policy.
C) Delete the comments immediately and keep only the positive reviews.
D) Contact your lawyer right away and file a lawsuit against the client.

Correct Answer:

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