A Colleague Has Decided to Write a Negative Online Review

Multiple Choice

A colleague has decided to write a negative online review of an auto body shop she recently visited and has asked for your advice. What is the best advice you can give her?

A) Make the review as long as possible so that you can include many details about the shop.
B) To be safe and to protect your privacy, leave the comment anonymously.
C) Include positives as well as negatives in the review.
D) Even if the shop contacts you to correct the problem, leave the original message posted as is.