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Which of the Following Is the Best Advice for Making

Question 21

Multiple Choice

Which of the following is the best advice for making effective telephone calls?


A) Use the telephone whenever possible to contact someone as it is more personal.
B) Plan a mini-agenda before placing a telephone call.
C) The responsibility for ending a call lies with the person receiving the call.
D) Leave the most concise voice mail message possible, ideally mentioning only your name to save the receiver time when listening to it.

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