A Lot of the 'Unfreeze' Part of Lewin's Three Step

Multiple Choice

A lot of the 'unfreeze' part of Lewin's three step model for managing organization change:

A) is part of the user interface design activities
B) is generally accomplished by a strongly worded e-mail from the project sponsor to the development / project management team
C) has been accomplished to this point in the project by the systems development life cycle (SDLC) processes
D) is done by 'turning up the heat' (i.e.unfreeze) on the users to make them want to change
E) is accomplished by the organization's marketing vice president