Esteban Is the Operations Manager of a Clock Manufacturing Company

Multiple Choice

Esteban is the operations manager of a clock manufacturing company. He develops a few quality check procedures that would help the workers identify incorrect placing of clockfaces. After discussing with his team, he decides to incorporate these procedures in the work flow. In this scenario, Esteban follows the total quality management (TQM) approach by using _____.

A) Six Sigma
B) poka-yokes
C) lean production
D) automation