Erika Has an Upcoming Meeting with Maggie, a Prospective Client

Multiple Choice

Erika has an upcoming meeting with Maggie, a prospective client. John, Erika's senior manager, tells her to observe Maggie's body language to determine whether the firm can expect business from her. To gauge Maggie's interest in the conversation, he tells Erika to observe whether she leans forward while listening. Which of the following forms of nonverbal communication is John referring to for gauging the outcome of the conversation between Erika and Maggie?

A) Gestures and posture
B) Facial expressions
C) Perceptual emotions
D) Tactile expressions