To Strike the Right Tone While Writing a Business Message

Multiple Choice

To strike the right tone while writing a business message, it is suggested that an individual:

A) avoids contractions such as "I'll" or "don't" as they are informal.
B) uses the active voice to facilitate concise communication.
C) avoids the usage of common words to explain a situation.
D) uses technical jargon to convey excellent technical knowledge.