Dora Always Smiles and Says the Customers Come First When

Multiple Choice

Dora always smiles and says the customers come first when there are issues at work.At home,she confesses to being tired of dealing with customers and feels that many customers are taking advantaging of the business.What is occurring?

A) a difference between cultural values and organizational values
B) a difference between Dora's espoused values and enacted values
C) a difference between company values and personal values
D) a difference between observable values and behavioural values