My Friend Said to Me,"Recently,I Bought a Pair of Shoes

Multiple Choice

My friend said to me,"Recently,I bought a pair of shoes.I wore them for a few days but noticed the laces would not stay tied.I took the shoes back to the store but the clerk said the laces were fine.I won't buy that brand of shoe again." According to which of the following definitions did my friend judge the shoes as being of "low quality?"

A) User-based
B) Value-based
C) Product-based
D) Judgmental