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Which Statement Best Exemplifies Paraphrasing,a Component of Reflective Listening

Question 14

Multiple Choice

Which statement best exemplifies paraphrasing,a component of reflective listening?


A) I hear you saying that you are very upset about this problem and that you are not yet clear about what is causing it.
B) My sense is that you are feeling very upset about the problem and may be worried about the customer's reaction when you inform him.
C) Yes,I understand.
D) .What do you think if we do this to solve the problem with the customer?

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