You Are a Supervisor of Claims Adjusters for a Property

Multiple Choice

You are a supervisor of claims adjusters for a property and casualty insurance company; you assign and reassign adjusters to handle routine and emergency situations.Your managerial skills are being severely tested because several adjusters are threatening to quit after short-term emergency assignments.What short-term approach to their stressful situation would be most appropriate?

A) Reduce work demands and set clear expectations.
B) Rotate them back to their home location and place them on medical leave.
C) Place them on EAP.
D) Arrange for psychological counselling.