The Service Sector Began to Recognize the Importance of Quality

Multiple Choice

The service sector began to recognize the importance of quality several years after manufacturing had done so for all the following reasons EXCEPT:

A) services did not confront the same aggressive foreign competition that manufacturing faced.
B) high turnover rate in service industry jobs.
C) constantly changing personnel.
D) the very nature of quality changed from achieving customer satisfaction to a focus on product defects.