Multiple Choice
Which of the following is NOT TRUE regarding service quality?
A) Output of services is generally more intangible than manufacturing output.
B) Quality is more easily measured in manufacturing than in service operations.
C) The timing of product manufacturing is more important than on-time service delivery.
D) Services are generally more labor intensive than manufacturing processes.
Correct Answer:
Verified
Correct Answer:
Verified
Q53: Quality improvement efforts in health care have
Q54: Discuss how front-line employees are critical to
Q55: A significant feature of lean production is
Q56: The President's Quality Award was:<br>A)revised after 2000.<br>B)eliminated
Q57: Category Two awards of the President's Quality
Q59: _ systems allow doctors to type medical
Q60: CQI (continuous quality improvement)is yet to be
Q61: Measuring quality in service industries is considered
Q62: Explain the differences between measuring quality of
Q63: In managing for quality,it is better to