According to Peter Scholtes,when People Don't Understand Systems

Multiple Choice

According to Peter Scholtes,when people don't understand systems:

A) they don't know the difference between prediction, forecasting, and guesswork.
B) they don't understand how an intervention in one part of an organization can cause havoc in another place or at another time.
C) they don't understand the process of change and the resistance to it.
D) they don't understand the difference between improvement and change.