Multiple Choice
_____ is the product quality dimension which relates to the degree to which a product's physical and performance characteristics match pre-established standards.
A) Features
B) Performance
C) Conformance
D) Serviceability
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q68: According to Kano's classification of customer requirements,a
Q69: The willingness to schedule deliveries at the
Q70: Describe how a Six Sigma project may
Q71: One useful tool for organizing large volumes
Q72: Suggested reasons why many customer satisfaction efforts
Q74: The net present value of the customer
Q75: A car's fit and finish and freedom
Q76: Which one of the following is least
Q77: Efficient customer satisfaction measurement schemes should try
Q78: One way to evaluate customer satisfaction and