Multiple Choice
Which of the following is NOT one of the three basic components of a service?
A) Physical facilities, processes, and procedures
B) Customers' involvement
C) Employees behavior
D) Employees' professional judgment
Correct Answer:
Verified
Correct Answer:
Verified
Q9: Explain how the Baldrige Criteria,ISO 9000:2000,and Six
Q16: Poka-yoke focuses on two aspects:<br>A)design and control.<br>B)prediction
Q17: Which type of process drives the creation
Q18: Stretch goals often result from benchmarking activities.
Q19: Which of the following terms best describes
Q20: _ refers to discontinuous change,as opposed to
Q22: You are the continuous improvement expert in
Q23: A successful kaizen program within a company
Q25: Which of the following are the quality
Q26: Support processes generally do not directly add