Multiple Choice
Which of the following is NOT one of the typical types of service errors and related poka-yokes?
A) Tangible errors
B) Customer errors at the resolution
C) Customer errors during an encounter
D) Customer errors in application
Correct Answer:
Verified
Correct Answer:
Verified
Q52: _ are accountable for process performance.<br>A)Process managers<br>B)Process
Q53: A _ is an intense and rapid
Q54: Consider the following statements:<br>Manager A: "Kaizen and
Q55: The term _ refers to approaches that
Q56: Processes must be both measurable and repeatable
Q58: One component of a control system is
Q59: The major obstacle in describing and classifying
Q60: Reengineering usually results in additional process steps
Q61: Describe the three basic components of service
Q62: _ is a system of process control