Skip Heads an Insurance Company That He Would Like to Move

Multiple Choice

Skip heads an insurance company that he would like to move to a higher level of performance. Lately, his managers have been telling him that there are some issues with how policies are being marketed, mainly due to the way management has structured its procedures for creating policies. One of the managers asks Skip how they should deal with the employees in case they become aware of the problem. What should Skip tell him?

A) that this is a management problem and it does not concern the employees
B) to inform the workers of the situation and challenge them to help solve it
C) to acknowledge the problem exists, but withhold the details from employees
D) that the employees should be told they are at fault and need to fix it