Multiple Choice
Which of the following constitutes an operational definition of a service quality measure?
A) Highly professional service
B) Few late deliveries
C) Phone calls answered within two rings
D) Very accurate customer billing
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q60: Cause and effect diagrams are used at
Q61: The distance from the target to the
Q62: The sequence of activities or the flow
Q63: In Six Sigma,a problem is defined as
Q64: The Control phase of DMAIC focuses on
Q66: The number of defects found in 20
Q67: A Six Sigma project might span an
Q68: Lean production can easily be applied to
Q69: An achievement which takes an organization to
Q70: A grocery store finds that a patron