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  3. Study Set
    Managing for Quality and Performance Excellence Study Set 1
  4. Exam
    Exam 3: Customer Focus
  5. Question
    Loyal Customers Are Most Likely to Be Dissatisfied When Problems
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Loyal Customers Are Most Likely to Be Dissatisfied When Problems

Question 67

Question 67

True/False

Loyal customers are most likely to be dissatisfied when problems are not resolved after complaining to the organization.

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